Zero motorcycles customer support issues

[Pumo1]

A guy I know had a Zero motorcycle but ended up selling it and switching to another brand, not because of the bike itself, but because the customer support was terrible. From what he experienced, getting help or service was a huge hassle. It’s a shame because Zero makes cool bikes, but bad support can ruin the experience.

 

[AgentZERO]

I think this happens because they are pretty new to the market. In time, when things will stabilize, I assume they will have better customer support.

 

[Rudtoine]

A guy I know had a Zero motorcycle but ended up selling it and switching to another brand, not because of the bike itself, but because the customer support was terrible. From what he experienced, getting help or service was a huge hassle. It’s a shame because Zero makes cool bikes, but bad support can ruin the experience.

What did the dealer do?

 

[RidingitSlowly78]

Pretty common to love the product but hating to deal with the company's customer service.

 

[Pumo1]

I think this happens because they are pretty new to the market. In time, when things will stabilize, I assume they will have better customer support.

I hope they improve as they grow, but early adopters shouldn’t have to deal with poor support on premium products.

 

[Pumo1]

What did the dealer do?

He tried contacting them multiple times for warranty work, but responses were slow, and getting parts took forever. Eventually, he gave up and switched brands.

 

[Pumo1]

Pretty common to love the product but hating to deal with the company's customer service.

Yeah, it’s crazy when a great product is held back by bad support. Good service can make or break long-term brand loyalty.